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Product Support Article
Article ID: PSA100225
Applies To:
AESS 5.0 for Exchange 2000 only
Conditions / Symptoms
When the MADSAESS Service or MADSAESSRT Service is changed
unpredictable results occur such as: service fails to start;
service terminates unexpectedly; errors processing
configurations occur. (Note: Other unknown problems may also
arise.)
Issue / Cause
The MADSAESS Service processes configuration on a set schedule.
When AESS Main Service is first installed, an Active Directory
account is created and this account is used in a number of
different situations. When the account is changed, even if the
account has more permission, the service may fail to function
normally.
The MADSAESSRT Service processes configurations in real time.
When the AESS Real Time Service is first installed, an Active
Directory account is created and this account is used in a
number of different situations. When the account is changed,
even if the account has more permission, the service may fail to
function normally.
Work Around / Fix
To correct this problem, do the
following:
-
Find the MADSAESS account in the Active Directory and use
this account for the main service to run under
-
Find the MADSAESSRT account in the Active Directory and
use this account for the Real Time Service to run under |
