Product Support Article
Article ID: PSA100234 

Article Topic:

Public folders in non-English environments not processed.

Applies To:

AESS 5.0 Build 1002.412 or earlier.

Conditions / Symptoms

When public folders in non-English versions of Microsoft Exchange were set for processing, the MADSAESS Service would not process them and generate a problem report that it could not locate the main public folder store.

Issue / Cause

The MADSAESS Service was looking for the English name to locate the public folder store.

Work Around / Fix

To correct this, download and install the latest version of Attachment Executive Server Side 5.0.  The latest version locates the public folder store by ID number instead of a name.