Product Support Article
Article ID: PSA100235 

Article Topic:

Access denied problems when the MADSAESS Main Service or MADSAESS RealTime Service processes mailboxes or public folders.

Applies To:

AESS 5.0 for Microsoft Exchange 4.0, 5.0 and 5.5

Conditions / Symptoms

When processing a mailbox or public folder, the services would report that access was denied to the file folder location for the attachments.

Issue / Cause

The Microsoft Exchange System Account might not have access to the file folders where attachments are stored.  Since both the MADSAESS Main Service and MADAESS RealTime Service operate under the Microsoft Exchange System Account, that account must have full permissions on all attachment file folders.

Work Around / Fix

To correct this, give the Microsoft Exchange System Account full permissions to the root of attachment file folders.  Allow these permissions to be applied to all subfolders and files.