Product Support Article
Article ID: PSA100236 

Article Topic:

Access denied problems when the MADSAESS Main Service or MADSAESS RealTime Service processes mailboxes or public folders.

Applies To:

AESS 5.0 for Microsoft Exchange 2000

Conditions / Symptoms

When processing a mailbox or public folder, the services would report that access was denied to the file folder location for the attachments.

Issue / Cause

The accounts that were created for the MADSAESS Main Service and/or the MADSAESS RealTime Service may not have full permissions on the file folders where attachments are stored.  This can occur if the file folders existed before the software was installed, if permissions have been modified, or if one of the services was installed after the other.

Work Around / Fix

To correct this, give the accounts for the MADSAESS Main Service and MADSAESS RealTime Service full permissions to the root of attachment file folders.  Allow these permissions to be applied to all subfolders and files.