Product Support Article
Article ID: PSA100238 

Article Topic:

Installing the service may fail with the problem “Could not locate the file ‘ServiceAESS.dat’”.

Applies To:

AESS 5.0

Conditions / Symptoms

When attempting to install the “AESS Main Service” or “AESS RealTime Service”, the installation fails with the problem “Could not locate the file”.  The file listed is commonly “ServiceAESS.dat” or “ServiceAESSRT.dat”. 

Issue / Cause

This can be caused if you do not have full access to the registry on the machine where you initially install the software.  The software records its application path in the ‘local machine’ section of the registration where most Microsoft Windows application paths are stored.  If you do not have proper permissions to the registry on the machine, the application path information may be not written correctly.  In this case the service installation can not locate the service files properly.

Work Around / Fix

Run the main software installation again under an account that has full access to the registry on the machine.