Product Support Article
Article ID: PSA100241 

Article Topic:

How to update the Attachment Executive Server Side software.

Applies To:

MADSolutions Attachment Executive Server Side

More Information

Checking if an update to the software is available

First you will need to check if you already have the latest version/build of the software and if a newer version is available. 

To do this, follow these steps:

- Open the administrative console for the software.  Select one of the installed service objects.  This can be either an "AESS Main Service" or "AESS RealTime Service" object.
- Write down the version number that appears for the service in the right-hand side of the window.  Example: "5.0.2003.1128".
- Go to the MADSolutions Product Updates Page at the following location:  http://www.MADSolutions.com/Updates.htm
- Locate the entry that corresponds to Attachment Executive Server Side and the version of Microsoft Exchange you are currently using. 
- Check the version number reported beside the entry to see if it is a higher version number. Example: "5.0.2003.1203".
- If the version number is not higher, then you have the latest version of the software installed.
- If the version is higher, click on the version number to download the latest version of the software and save it to your desktop.

Installing the latest version of the software

To update your software, follow these steps.
IMPORTANT: Do not uninstall the software.

- Open the administrative console for the software.  Select each one of the installed service objects and select the menu item "Stop Service" for each one.  This includes both the "AESS Main Service" and "AESS RealTime Service" if they are installed.
- Close the administrative console application.
- Run the new installation that you downloaded. Do not uninstall the software before running the installation.
- After the administrative console opens again, select each service object that you stopped in the previous step.  You will be prompted that the service is out of date and asked if you want to update it.  Select YES. 
- After you update a service, it should be automatically restarted and the version number reported should change.  Check the new version that is reported to make sure that the service is now updated to the latest version.  If the service did not restart automatically, you can start it by selecting the menu item "Start Service".

IMPORTANT NOTE:  If you are using the administrative console on any other machines or if any other administrators are also using the console on their machine, you will need the run the installation you downloaded on those other machines.  This must be done in order to update their installation of the administrative console.