|
Frequently Asked Questions (FAQs) |
| Question: Can I begin by processing one mailbox with
the software and then add other mailboxes at a later time? |
| Answer: Yes, the configurations allow you to select from one mailbox up
to the total number of mailboxes on the server. |
| Question: Can you run multiple attachment rules on
mailboxes? |
|
Answer: Yes, each configuration allows you to create any number of
attachment rules. |
|
Question: Can you use UNC paths for the network location of attachments,
or do you have to use drive mappings? |
|
Answer: The software is configured using UNC paths. |
|
Question: Can attachments be processed without user intervention? |
|
Answer: Yes, the 'service' component of the software automatically
processes configurations according to the settings you provide. |
|
Product Support Articles (PSAs) |
|
Issue: Q. Using Attachment Executive Server Side in a Cluster
environment. |
|
Resolution: Please refer to
PSA100224 |
|
Issue:
Changing the MADSolutions Attachment Executive Server Side
(AESS) main service account or the real time service account
causes AESS to function abnormally. |
|
Resolution: Please refer to
PSA100225 |
|
Issue: Failure to process Public
Folders. Possibly due to Access Denied on the public
folder. |
|
Resolution: Please refer to
PSA100226 |
|
Issue:
Attachments that do not have a file extension are moved. |
|
Resolution: Please refer to
PSA100227 |
|
Issue:
Memory usage of the Microsoft Information Store could grow to a
high amount. |
|
Resolution: Please refer to
PSA100228 |
|
Issue:
Processing of attachments could slow down if a high number of
duplicate attachment names were encountered. |
|
Resolution: Please refer to
PSA100229 |
|
Issue:
Invalid file folders could be created if a subfolder ended with
a space character. |
|
Resolution: Please refer to
PSA100230 |
|
Issue:
System accounts in the advanced section of a configuration are
from a local machine instead of from the domain. |
|
Resolution: Please refer to
PSA100231 |
|
Issue:
Mailboxes in other recipient containers not processed. |
|
Resolution: Please refer to
PSA100232 |
|
Issue:
The “keep paperclip icon” feature would not function with
invalid named attachments. |
|
Resolution: Please refer to
PSA100233 |
|
Issue:
Public folders in non-English environments not processed. |
|
Resolution: Please refer to
PSA100234 |
|
Issue:
Access denied problems when the MADSAESS Main Service or
MADSAESS RealTime Service processes mailboxes or public folders.
(Exchange 4.0, 5.0 or 5.5 version) |
|
Resolution: Please refer to
PSA100235 |
|
Issue:
Access denied problems when the MADSAESS Main Service or
MADSAESS RealTime Service processes mailboxes or public folders.
(Exchange 2000 version) |
|
Resolution: Please refer to
PSA100236 |
|
Issue:
Microsoft Outlook may warn that messages contain potentially
unsafe attachments after attachments have been removed. |
|
Resolution: Please refer to
PSA100237 |
|
Issue:
Installing the service may fail with the problem “Could not
locate the file ‘ServiceAESS.dat’”. |
|
Resolution: Please refer to
PSA100238 |
|
Issue:
The disk space for your Microsoft
Exchange database may not appear to decrease in size after many
attachments are removed from mailboxes. |
|
Resolution: Please refer to
PSA100239 |
|
Issue:
The "AESS Main Service" and "AESS
RealTime Service" do not respond to the start request. |
|
Resolution: Please refer to
PSA100240 |
|
How to update your Attachment Executive Server Side software |
|
Please refer to
PSA100241 |
