Product Support Article
Article ID: PSA300423 

Article Topic:

Moving the MADSolutions DL Manager installation from one server to another.

Applies To:

D.L. Manager 5.0

Conditions / Symptoms

When a server goes down and needs to be rebuilt or a server is being decommissioned, the D.L. Manager files must be moved to another server.

Issue / Cause

D.L. Manager 5.0 has files stored on the Exchange server where it keeps all configurations for distribution lists.  In addition to the configuration files for distribution lists, the MADSolutions service runs on the same server to perform the automatic updating of distribution lists.

When the D.L. Manager files are no longer available, and the D.L. Manager Service is no longer running, D.L. Manager fails to function.

Work Around / Fix

To move D.L. Manager from one server to another, do the following:

• Go to the "MADSDL" share on the computer where you have/had the "DL Service" installed.
   

• Open the "Configurations" file folder. In there you will see files that correspond to the directory name of distribution lists.
   

• Copy these files to a backup location.
   

• If you haven't done so already, uninstall the "DL Service" from the original server using the D.L. Manager MMC application .
   

• Install the "DL Service" on the new server.
   

• Close the MMC application.
   

• Go to the "MADSDL" share on the new server and copy the files you backed up to the "Configurations" file folder.