Product Support Article
Article ID: PSA100302 

Article Topic:

Failure to process Public Folders.  Possibly due to Access Denied on the public folder.

Applies To:

E-mail Management Server 2006

Conditions / Symptoms

When the MADSolutions Public Folder Service attempts to process a public folder, errors processing the configurations occur. 

Issue / Cause

When the MADSPF Service processes E-mail Policies, it requires full access to the objects it is opening.  Even with the Exchange Service Account permissions, the public folders may still be inaccessible.  To process a public folder, the MADSPF Service requires Publishing Editor permissions or Owner permissions on the public folders.

Work Around / Fix

To correct this problem, use a utility such as PFAdmin found in Back Office Resource Kit to quickly and easily give the MADSPF Mailbox permissions on the public folders you wish to purchase.

For more information about Public Folder permissions or on the PFAdmin utility, please contact Microsoft or visit their knowledge base at: http://Support.Microsoft.com