|
Frequently Asked Questions and Support Articles |
| Issue: Service log reports
MAPI initialization failed. |
|
Resolution: Please refer to
PSA100309 |
| Question: Is E-mail
Management Server 2006 compatible with Exchange Server 2007 |
| Answer: Yes.
E-mail Management Server 2006, while still a 32-bit application, is
designed to be compatible with Exchange 2007 and changes have been made
to accommodate changes introduced by Exchange 2007 (such as the
elimination of dependencies on administrative and routing groups).
For more information see: PSA100308 |
| Question: Is the insertion
text available in other languages? |
| Answer:
Yes. Current language files exist for: English, French,
Italian, Spanish, Dutch, German, Spanish, and Portuguese. Other
languages can be added as required. As well, the insertion text
can be modified. For more information, please refer to
PSA100307. |
| Question: Is it
possible to change the message text that is inserted into the messages
with the hyperlink ? |
| Answer:
Yes. Please refer to PSA100306
|
| Question: Where
can I find information on the previous version which had the name
"Attachment Executive Server 5.0". |
|
Answer:
Please refer to the Attachment Executive Server 5.0 pages at the
following link AESS5.0.
|
| Question: Can you run multiple
E-mail Policies with multiple rules in each on a single
mailboxes? |
|
Answer: Yes, each E-mail
Policy allows you to create any number of
attachment rules and you can assign one or more E-mail Policies to a
mailbox.
|
|
Question: Can you use UNC paths or
HTTP paths for the network location of attachments,
or do you have to use drive mappings? |
|
Answer: The software is
can be used with drive mappings, UNC paths or by specifying a web
folder.
|
|
Question: Can messages and attachments be processed without intervention? |
|
Answer: Yes, the 'service' components of the software automatically
processes E-mail Policies according to the settings you provide.
|
|
Issue: Q. Using E-mail Management Server in a Cluster
environment. |
|
Resolution: Please refer to
PSA100301
|
|
Issue: Failure to process Public
Folders. Possibly due to Access Denied on the public
folder. |
|
Resolution: Please refer to
PSA100302
|
|
Issue:
Memory usage of the Microsoft Information Store could grow to a
high amount. |
|
Resolution: Please refer to
PSA100303
|
|
Issue:
Microsoft Outlook may warn that messages contain potentially
unsafe attachments after attachments have been removed. |
|
Resolution: Please refer to
PSA100304
|
|
Issue:
The disk space for your Microsoft
Exchange database may not appear to decrease in size after many
attachments are removed from mailboxes. |
|
Resolution: Please refer to
PSA100305
|
|
Is it
possible to display just the file name rather than the full path
(URL / UNC / Hyperlink)? |
|
Resolution: Please refer to
PSA100310 |
|
Issue: Error message "The file has
reached maximum size" during PST processing. |
|
Resolution: Please refer to
PSA100311 |
|
Issue:
Error message "The file is not compatible with this version
of the Personal Folders information service" during PST
processing. |
|
Resolution: Please refer to
PSA100312 |
|
Issue: Error message "404 - Not
Found" when accessing a hyperlink to an attachment moved to a
Microsoft IIS server or when using the action to reattach files. |
|
Resolution: Please refer to
PSA100313 |
|
Issue:
Error message "You are not authorized to view this page.", "HTTP
Error 403 - Forbidden" when attempting to access attachment
hyperlinks through Outlook Web Access. |
|
Resolution: Please refer to
PSA100314 |
